master-cooks | 9 Things You Didn't Know About Costco's Return Policy

Costco's return policy is renowned for its flexibility and customer-friendly approach, but there are several aspects that many shoppers might not be aware of. One of the standout features is the lack of a time limit for returns on most products, allowing members to return items at virtually any point if they are unsatisfied. However, there are exceptions, particularly with electronics like TVs and computers, which have a 90-day return window. Another interesting aspect is the policy on membership refunds; if you are not satisfied with your membership, Costco will refund the full amount, no questions asked. Additionally, the policy extends to expired or even used items, although this is generally not meant to be abused. Costco also allows for the return of gifts without a receipt, as long as the gift was purchased at Costco. The company's satisfaction guarantee even covers plants and trees, offering a green thumb guarantee for those with less gardening success. While the policy is generous, Costco does monitor return activity and may flag accounts with excessive returns. Non-members can also benefit from the policy, provided they have the original receipt. Lastly, the policy has an interesting caveat for tires, with a satisfaction guarantee up to 30 days after purchase.

You can return (almost) anything at any time

The first thing to understand about Costco's return policy is its remarkable flexibility and leniency. Costco promotes a "risk-free, 100% satisfaction guarantee," which allows you to return nearly any item at any time, even years after your purchase, if you're not satisfied for any reason. This includes items that have been discontinued. While some returns may require manager approval, the general policy is to accept most items if you're unhappy with them.

However, there are a few exceptions. The company enforces a 90-day return period for electronics, including appliances like refrigerators and ovens. Items with a "limited useful life expectancy," such as tires or batteries, may also have restricted return windows. Additionally, returns are not accepted for gold bullion, gold bars, silver coins, tickets, and shop cards. In states where returns of alcohol and cigarettes are prohibited, those items cannot be returned either.

Generally, Costco does not accept returns on special orders or custom-installed products. The only exception is if there is a defect or if the product does not meet your specifications. Simply changing your mind does not qualify for a return in these cases.

Electronics are the exception, but tech services can help

As previously stated, Costco offers a 90-day return policy for electronics. This policy applies to items such as televisions, computers, tablets, cameras, refrigerators, chest freezers, microwaves, ovens, and more. While cell phone return policies differ by carrier, they typically also adhere to this 90-day timeframe. For online orders, the 90-day period begins on the date you receive the item.

If you find yourself with a product for more than 90 days and it stops functioning, you still have options. Costco has its own tech services department that provides support for computers, televisions, printers, hearing aids, security systems, and household appliances. You can troubleshoot issues and access product guides on their website, as well as arrange for warranty repairs.

Regarding warranties, Costco extends the manufacturer's warranty for up to two years on most electronics. This extension allows customers to receive assistance with their electronics even after the initial 90 days. Under this plan, Costco can opt to repair, replace, or refund the purchase price of a product. For those seeking additional coverage, an Allstate Protection Plan can be added, providing up to five years of warranty coverage on purchases.

Receipts aren't needed

For many individuals, one of the most significant challenges when making a return is keeping track of their store receipts. These receipts serve as proof of purchase and indicate the amount spent. Historically, numerous retailers would not accept returns without a physical receipt, and this policy still applies in many places. However, Costco operates differently!

Costco requires shoppers to hold a membership, which can be both appealing and somewhat inconvenient for some. The advantage is that when you check out using your membership, your purchases are automatically recorded in your member account. If you find yourself at the returns desk without a receipt, the clerk can easily access your account to view your purchase history. Keep in mind that if you frequently return items, you might still be asked to present a receipt.

If you ever need a receipt, you can obtain a digital copy through the Costco app. To locate your receipts and purchase history, simply log in to your account, navigate to "Orders and Purchases," and you’ll be able to see past receipts along with the status of your orders. The app offers more than just receipt access; it’s a valuable tool that can enhance your shopping experience at Costco.

Costco will accept food returns ... within reason

You might have observed that food items are not listed among the return exceptions. This is because, in general, returning food items to Costco is typically hassle-free. For instance, if you decided to try a new type of chip and found that you didn't enjoy it after a few bites, you can return the bag to Costco for a refund since you were not satisfied. Given that the company sells in bulk, this is a significant advantage for members. You can sample products, and if they don't meet your expectations, you won't be left with a surplus of items you won't use.

In fact, you can even return items simply because you didn't use them. For example, if you bought too many food platters for a party and have a few leftover, it may not be entirely ethical, but if you return them promptly, Costco will generally accept them.

Of course, there are some exceptions. You can't return a nearly empty bag of chips filled with crumbs and crushed pieces. Additionally, items need to be returned within a reasonable timeframe. Yes, your chips may have tasted off, but if they expired three years ago, you won't be able to get a refund. As for moldy fruit, it depends on whether you bought it yesterday or two months ago. There isn't a strict rule regarding this, and the decision to accept returns of expired food usually lies with the discretion of the clerk or manager.

You can return online purchases in-store

Costco shoppers have two primary options for purchasing items: they can buy in-person at one of Costco's numerous warehouses nationwide or shop online via the Costco website. While many products are available in both formats, some items are exclusive to in-store shopping, while others can only be found online. Therefore, even if you frequently visit Costco, you might occasionally find yourself placing an order on the website.

Returning items bought online can be quite inconvenient. You need to print a return label, find a suitable box, package the item, and then either drop it off with the delivery service used or arrange for a pick-up. However, Costco strives to simplify the return process for its customers. If you bought an item online and prefer not to deal with the shipping process, you can return it at any Costco warehouse. Keep in mind that the payment methods accepted at warehouses and the online store differ, so if you return an online purchase in-store, you may not receive your refund through the same payment method you initially used.

Unfortunately, the reverse is not true. If you buy an item in-store, you cannot return it by shipping it back for a refund; you must return to a warehouse to complete the return.

Costco will do a price adjustment without requiring a return

Costco does not offer price matching with other retailers, but it does allow price matching for its own products. If you buy an item and notice a price drop within 30 days, you can request a price adjustment to receive the difference. However, unlike some other stores, Costco does not match prices between its online store and physical warehouses. If you buy something in-store and later find it on sale online, you won't be able to get a price adjustment.

To request a price adjustment for items bought at the warehouse, you need to return to the warehouse and talk to someone at the returns counter. You don’t have to bring the item with you, and the process is straightforward—there’s no need to return the item and then repurchase it. If your request is approved, you’ll receive a credit back to the payment method you used. For online purchases, you’ll need to visit the Costco website and go to "Request a Price Adjustment." You’ll fill out a form, and if approved, you can expect to receive your credit within five to ten business days.

Please note that some items are not eligible for price adjustments, including gold bullion and items bought for resale. For price adjustments related to special order kiosks and home improvement installations, you will need to reach out to your Costco authorized dealer.

Diamonds take a little extra time

Costco offers a wide range of products, including clothing, electronics, appliances, food, and seasonal items. They also carry some premium items, such as diamond jewelry. While diamond jewelry can be returned at Costco, there is a specific process to follow if the diamond exceeds one carat.

As mentioned earlier, you generally do not need a receipt for returns. However, if you are returning a diamond that is over one carat, you must provide the original documentation that includes the International Gemological Institute (IGI) and/or the Gemological Institute of America (GIA) certificates you received at the time of purchase. This documentation provides the store with additional assurance that the jewelry is both yours and certified.

When you return your diamond along with the necessary paperwork, the store will issue you a Jewelry Credit Memo. Subsequently, one of Costco's gemologists will examine your diamond to verify its authenticity and ensure it hasn't been replaced with a counterfeit. This inspection typically takes about 48 hours. If the diamond passes the inspection, you will receive a full refund.

If you abuse the policy, you could get kicked out

At Costco, customer satisfaction is of utmost importance. This is reflected in their generous return policy, which allows for some returns at the company's expense to maintain a positive reputation and encourage repeat business. However, even this customer-centric retailer has its boundaries and may revoke memberships for excessive returns.

If Costco suspects that you are misusing its return policy, it may opt to cancel your membership. There are no clear-cut rules regarding the criteria for account termination; these decisions are typically made at the discretion of store managers. Nonetheless, making an unusually high number of returns or returning items that are clearly worn, expired, or outdated could raise red flags on your account. Depending on the location, you might receive a warning first or be asked to present your receipt for returns.

While Costco does not frequently cancel memberships, misuse of the return policy is a prevalent reason when it does occur. Other actions that could lead to termination include theft, refusing to allow receipt checks, or exhibiting abusive behavior towards staff. Conversely, customers have the option to cancel their membership at any time and receive a full refund.

Costco prefers you return items you aren't happy with

Customer service is important, but it can be puzzling to see why a major corporation would implement such a generous return policy that might lead to significant financial losses. According to Costco employees on Reddit, the company actually encourages customers to return items that don't meet their expectations, as it provides valuable insights into their products and customer preferences.

Whenever a customer returns an item at a Costco warehouse, the employee at the return desk is required to record the reason for the return. Costco then utilizes this information as feedback. For instance, if you purchase a box of personal-sized frozen pizzas, cook one, and find it disappointingly bland, you might decide to return the remaining pizzas. When you inform the clerk that the reason for your return is the blandness, Costco takes note. If multiple customers cite the same reason for returning the pizzas, Costco can then decide to either discontinue the product or, if it's one of their own, adjust the recipe.

In this manner, Costco effectively uses returns as a means to evaluate products and gather essential feedback on their offerings. For them, the expense associated with returns is a minor cost to pay in order to refine their product selection and enhance customer satisfaction.

9 Things You Didn't Know About Costco's Return Policy