Starbucks Is Reversing A Big COVID Policy Change

The condiment bar comeback

This announcement, along with other significant policy adjustments, follows nearly a year of waning customer interest and decreasing financial performance. Over the last few quarters, Starbucks patrons have faced challenges with escalating prices and complicated menus, while employees have struggled to meet the growing demand. This is a key factor in the decision to reintroduce the condiment bar. As Niccol points out, Starbucks baristas have indicated that it would assist them in achieving the level of service speed they aim to provide.

In the absence of condiment bars, baristas are tasked with managing every additional drop of milk or sprinkle of sugar that customers request for their drinks. This situation is frustrating for both staff and customers, as it leads to longer wait times and adds to the already substantial workload of baristas. The hope is that the condiment bar will alleviate some of this pressure. Initiatives like this, along with the recent choice to streamline the menu and revamp the dining area, suggest that Starbucks is attempting to reconnect with its cozy café origins. Only time will reveal whether this approach will be successful. In the meantime, start envisioning how you’ll personalize your latte — perhaps with a splash of oat milk or a hint of cinnamon. Who knows, the brand might even include its popular olive oil for Oleato coffee at the bar, truly expanding your options.